revjim.net

This morning there is an automated email in my work INBOX. It's a message regarding my benefits. It's a reminder that, if I want to make changes to my benefits options for next year, that I must do it by October 15th. That's 5 days away for you mathematically challenged readers. Well, I do, in fact, want to make changes to my benefits options. Luckily, all of these transactions can be handled online through the URL provided in the email. So I click.

I enter my Social Security number, and I enter what I think my password is. I get a popup window that tells me, that my password is not correct and I have 0 more attempts before my account is locked. What? 0 more attempts? That's ridiculous. Okay, no big deal. Maybe I've never signed up. I click on "register new account" and it tells me that I'm already registered. So then I click on "I forgot my password" and it gives me a password hint of "no hint on file".

Distraught, I give in and decide to have the system give me a new password. I hit the magical button and it tells me "Thank you. You will receive your new password via US Postal Mail within 7 business days. You will not be able to log into your account until you receive your password in the mail." What?! 7 business days?? And I have 5 regular days to change my benefits options?!

Thanks. Thanks a lot.