Two Saturday’s ago, Joel and Emily came over to hang out. And, in reaching to retrieve… something… from the back of our pantry I noticed green mold growing on the sides of it. The next day Jess went into the office to let them know.
Of course, they were immediately offensive, claiming we must have spilled something in there. Regardless, they said they’d send a maintenance guy out to look at it and pour bleach on it.
Bleach? Is that all they were going to do? Jess talked to them, so I just let it go for the time being. When Monday evening came around and they hadn’t been to our apartment to look at it, I decided to bleach it myself. It looked nice and pretty then, but, three days later it was back.
The next day, Tuesday, Jess went to the office again to tell them that no one had shown up. They apologized and said they’d send someone out right away. No one came.
Ditto for the next day, Wednesday.
Thursday, Friday, Saturday, Sunday, Monday, Tuesday all pass us by. The mold still grows. No one shows up. So this morning, I decide to call them myself.
A girl answers and she apologizes for the delay and asks for me to give her all the details again. I do, and she tells me that, by 4pm, someone will call me. I also let her know that I already bleached it, so there’s no point in doing that again.
About 30 minutes later the maintenance man calls me. He’s in my apartment and he wants to know where the mold is. I spend the next 5 minutes explaining to him what a pantry is and where mine is located. He finally finds it and says he’ll call back when he’s got it all figured out.
An hour later, the apartment people call again. There is a leak coming from the apartment above us. She’ll be contacting them this evening to take care of it. I inform her that no one lives above us, so it would be fruitless to contact them. Apparently they don’t even know which units are vacant in their own apartment complex. So then she tells me that she’ll have the leak taken care of today but that, because the wall is so wet, the sheet-rock will need to be replaced. That will be done today or, by the latest, tomorrow, according to her.
We’ll see.
I’m so sick of this shit. I’m so sick of incompetent people who don’t give a shit about their customers, their jobs, or doing things the right way. Small details really irk me, but I can ignore them. But when blatant avoidance of any form of customer service occurs… it really ticks me off.