revjim.net

I decided to call Sprint PCS this morning in order to remind them that they have yet to remove two items from my credit report that I should have never had to pay in the first place, and paid anyway when I found out they existed.

At 8:20 I called. It took me 15 minutes to get through 4 transfers, finally, to a Collections Supervisor. I've been on hold waiting for the Collections Supervisor since 8:35am. It is now 8:55am. That's 20 minutes on hold and 35 minutes total for the call.

I thought that, perhaps, the girl transferring me was just screwing around, so I called in, while still on hold, using my cell phone. As soon as I selected the option to speak to sales (because there is no other way to get to collections) I got the hold music. I waited 5 minutes before hanging up and deciding it wasn't worth it to try twice.

So… here I sit.

Tick tock tick tock tick tock.

I waste all this time to take care of an issue that wouldn't have been an issue if they weren't incompetent in the first place. Thanks, Sprint. This is great!